Returns & Refund Policy

We want you to love every StarBayt fragrance. If something isn't right with your order, we will make it right — quickly and without fuss.

If your order arrives damaged in transit, contains the wrong product, or has a defective batch, contact us within 7 days of delivery at [email protected] with your order number and a photo. We will arrange a free replacement or a full refund, including shipping charges.

Unopened products in their original sealed packaging can be returned within 7 days of delivery for a refund of the product price. The customer bears the return shipping cost for change-of-mind returns. Refunds are processed within 5–7 business days of receiving the return.

For hygiene and safety reasons, opened or used fragrance products cannot be returned or exchanged. This includes bottles whose seal has been broken and attars that have been opened. Please keep the original packaging until you are sure the product is right for you.

1. Email us at [email protected] with your order ID and reason.
2. Share photos (if the item is damaged/defective).
3. We approve the return within 1 business day.
4. Ship the item back in original packaging, or schedule a pickup.
5. Refund or replacement is processed within 5–7 business days.

• UPI / net banking: 3–5 business days after processing.
• Credit/debit card: 5–7 business days after processing.
• Cash on delivery: refund to your bank account via a refund form.

Questions about a return? Write to [email protected] and our support team will help you within one business day.